Cody Sperber's Arizona Real Estate Blog

ALWAYS TREAT SHORT SALE CLIENTS WITH RESPECT!

This is just a quick post I wanted to throw up because I got a phone call yesterday that really bothered me. 

Real Quick…Before I begin I just want to thank the Realtors that treated this homeowner bad and thank them for setting me up to look REAL GOOD!  O.K. so about the phone call:

A homeowner  in Chandler, AZ called me up and said they were so frustrated because they kept calling so called “Arizona Short Sale Realtors” and were either blown off and not called back, or treated disrespectfully as if they were a “piece of dirt”.  This REALLY bothers me that professional agents here in the Valley would make a prospective client feel bad in a time where they already have enough to deal with.

This isn’t the first time I have heard of homeowners facing foreclosure talk bad about other Realtors that claim they specialize in short sales or stopping foreclosure because they were rude or disrespectful!  Sometimes BAD things happen to GOOD people that are out of their control and cause their financial frustrations.  LET ME BE VERY CLEAR…I will ALWAYS treat my prospective clients as well as those that choose to hire me and my short sale team with respect and dignity.  It is my duty as an Arizona Short Sale Realtor to help educate homeowners on their options as well as help them navigate the short sale process.

Obviously I helped this homeowner and she is now a client of mine and I truly believe me and my team can help her.  In a wierd way this helped me get business so maybe the message should be “Agents after your done being rude to a homeowner facing foreclosure go ahead and give them my contact info!”

If you are looking for Arizona Short Sale Help go ahead and give me a call at 602-626-3598 or visit CodySperber.com and fill in one of my submission forms.  I would love to help you in any way I can.

Arizona Short Sale Realtor Cody Sperber Reviews Bank Of America’s Short Sale Processing Department

When you first start falling behind on your mortgage payments, the natural thing to do is call your lender(s) and ask for help.  Your lender(s) will request you to send in certain paperwork for review and see if you qualify for a loan modification or short sale.  The average timeframe for most banks to assign you a negotiator and complete a loan modification or short sale is around 4-6 months.  Lenders like Bank of America were notorious for loosing paperwork, creating false reasons why the short sale was taking so long, and denying short sales or loan modifications for stupid reasons.  Fellow Realtor Russel Shaw said it best in his September 2009 article titled “Bank of America Retard Division for Short Sales” where he stated that “Bank of America is to be highly commended for their complete willingness to give so many intellectually challenged people jobs as executives”.  Well I used to agree whole heartedly, however things may be changing!  Over the last few months, I have seen a complete shift in the way loss mitigation negotiators for BofA work with me.  They seem more streamlined, nicer to deal with, and are finally sending approval letters in under three months.  Could this be because of their new relationship with Equator Financial Solutions (formerly REOTrans.com) to create a short sale submission portal that is intended to automate the system?  Basically Equator is a technology that allows an agent to invite a homeowner facing foreclosure into the system.  The homeowner can upload any required documents directly into the system and in return directly to Bank of America’s loss mitigation department!  Any bond holders, PMI companies, BPO agents, or investors that need to be involved in the Bank of America short sale approval process can log into the system and conduct their portion of the approval.  In theory a short sale should get approved within a month instead of 4-6 months or longer like it currently takes.

Now all we need to pray for is that the people working at BofA’s loss mitigation department get the proper training on how to use the new system!

So I have high hopes for homeowners that have a first or second lien with Bank of America.  It’s looking like things are getting more streamlined and much much faster.  As a short sale Realtor and expert short sale negotiator, my team and I have what it takes to help you navigate this difficult and time consuming process.  Together we are in the trenches each and every day processing and completing Bank of America short sales helping as many Arizona families avoid foreclosure as possible.  If you would like to talk with me about whether or not a Bank of America short sale is right for you, call me at 602-626-3598 or visit my website www.codySPERBER.com and fill out one of my quick contact forms today.